Terms and Conditions

1. By placing an order through our web page, by email, by phone or by text message you are agreeing to our terms and conditions.

2. If you place an order under our minimum order value you will be charged the minimum. You can not combine services to reach the minimum.

3. Prices are subject to change at any time without prior notice.

4. Payment in full is due on delivery by cash or card,  or by BACS prior to the delivery. We will provide you with a receipt for your records. An administration fee of 4% will be added to the bill for card payments.

5. All items are inspected for damage before ironing and any items with existing damage will not be ironed, unless mutually agreed in advance. In the unlikely event of items becoming damaged during ironing, a maximum compensation of £50.00 per item will be paid upon production of the receipt showing the original cost.

6. You must provide instructions for items needing special care.

7. We don't take responsibility for any items forgotten anywhere in the garments for ironing or for missing items from bags which are not properly closed and labelled by the customer at the time of collection.

8. We reserve the right not to iron certain items, such as underwear, dirty or damaged garments unless mutually agreed in advance.

9. All work is done in a clean, smoke-free and pets free environment.

10. If by any reason you are not happy with the quality of the ironing you must contact us no later than 24hrs of delivery.

10. Any queries, missing or damaged items must be reported 24hrs of delivery.

11. If a customer is not available at the mutually agreed time for collection or delivery, we reserve the right to charge £5.00 compensation per visit and discontinue our service.

12. Customer personal information given on the contact page is only used by us and are not passed to any third parties.

13. We reserve the right to cancel any customer/ customer order that fails to agree to our terms and conditions.


Contact details: Dora Genova, Stuart Avenue, Walton on Thames, KT122AA
Email: info@doraironingservice.co.uk
Mob: 07725 192 032